Carrefour S.A. (French pronunciation: [kaʁfuʁ]) is a French multinational retail corporation headquartered in Boulogne-Billancourt, France. The eight-largest retailer in the world by revenue, it operates a chain of hypermarkets, groceries and convenience stores, which as of January 2021, comprises its 12,225 stores over 30 countries.
The first Carrefour shop (not a hypermarket) opened in 1960, within suburban Annecy, near a crossroads. The group was created in 1958 by Marcel Fournier, Denis Defforey and Jacques Defforey, who attended and were influenced by several seminars in the United States led by "the Pope of retail" Bernardo Trujillo.
The Carrefour group was the first in Europe to open a hypermarket, a large supermarket, and a department store under the same roof. They opened their first hypermarket on 15 June 1963 in Sainte-Geneviève-des-Bois, near Paris.
In April 1976, Carrefour launched a private label Produits libres (free products – libre meaning free in the sense of liberty as opposed to gratis) line of fifty foodstuffs, including oil, biscuits (crackers and cookies), milk, and pasta, sold in unbranded white packages at substantially lower prices.
In 1999, it merged with Promodès, better known through its retail banners Continent (hypermarkets) or Champion (supermarkets), one of its major competitors in the French market.
In September 2009, Carrefour updated its logo.
In May 2011, Carrefour reviewed its business situation under conditions of stagnant growth and increasing competition in France from rivals including Casino Guichard-Perrachon SA, and decided to invest €1.5 billion ($2.22 billion) to introduce the supermarket concept of Carrefour Planet in Western Europe.
In April 2015, Brazilian businessman Abílio Diniz revealed he was in talks to raise his 5.07 percent stake in Carrefour and has the support of shareholders to take a board seat.
On 9 June 2017, the board of directors chose Alexandre Bompard as the new chairman and chief executive officer of Carrefour with effect as of 18 July 2017.
In 2017, Carrefour began working with a small French start-up, Expliceat, on a trial basis. Expliceat built a commercial mill that is designed to crumb down leftover bread. It rents the mill to commercial bakeries and then uses the crumb to bake cookies, muffins and pancakes.
In January 2018, Alexandre Bompard announced a strategic plan for the company, entitled "Carrefour 2022", that seeks to make Carrefour the "leader of the food transition for all". The plan includes measures for better food and package sustainability, limitation of food waste, development of organic products, e-commerce partnerships, and two billion euros in annual investments from 2018 as well as organisational and cost reduction measures.
In the exceptional context of the COVID-19 pandemic, Carrefour is the first retailer to join C'est qui le Patron ? initiative to share its additional incomes related to COVID-19 to support people who are suffering from the current situation. According to co-founder Nicolas Chabanne, 100,000 euros have been paid out, then 50,000 euros each week until 11 May.
Carrefour's Board of Directors has decided to reduce by 50% the dividend proposed for 2019. The dividend is now €0.23 per share (versus €0.46 per share).
Until the end of the year, Alexandre Bompard and all the members of Carrefour Group's board of directors have decided to waive 25% of their director's fees. These savings will be used to finance solidarity actions for the company's employees, both in France and abroad.
Alexandre Bompard, has decided to waive 25% of his fixed salary for a period of two months. To express his gratitude to his personnel in the field, he has decided to offer an exceptional bonus of €1,000 net to 85,000 employees in France.
The headquarters of the Groupe Carrefour is in Massy in the Paris metropolitan area. This major location gathers since 2019 the former Carrefour head office of Boulogne-Billancourt and the Carrefour France division office of Courcouronnes, Essonne, France, near Évry. A secondary head office is located in Mondeville, near Caen (Normandy), which was until 1999 the former Promodès headquarters.
In France, Carrefour operates under its name over 230 hypermarkets (from 2500 up to 23000 sq m sales area), 1020 Carrefour Market supermarkets (generally from 1000 up to 4000 sq m), and over 2000 smaller supermarkets and convenience stores under the Carrefour City, Carrefour Contact and Carrefour Express banners. Carrefour also owns the Promocash Cash&Carry chain (130 locations), and supplies 1500 independent small food stores under the Proxi banner. It has recently acquired the organic food chains SoBio and Bio C'Bon in order to boost is presence in this promising segment. In 2019, the group launched its first Supeco soft discount stores, which are so far all located in the French Northern region Hauts-de-France. The concept is still being assessed.
In 2007, expansion accelerated outside France, particularly in Asia, with the building of 36 new hypermarkets, including 22 in China – where the Group broke its record for store openings in a one-year period. It was the leading foreign retailer in terms of sales figures, until 2008 and has since lost its No. 1 position to RT-Mart. A selection of Carrefour products are sold in Hong Kong via Wellcome and its sister Market Place by Jasons.
The first Carrefour branch in Indonesia opened in October 1998 in Cempaka Putih region of Jakarta, following the end of 1997 Asian financial crisis and the subsequent fall of Suharto. Carrefour Indonesia is currently managed by CT Corp and its shares are owned by Chairul Tandjung. CT Corp also developed Transmart, a subsidiary of CT Corp operated by Carrefour Indonesia and named after CT Corp's television networks, and it also developed Groserindo, a grocery store also operated by mostly Carrefour. CT Corp announced that it will replace all Carrefour branches with Transmart brand as its license expires in 2019.
In 1989, Carrefour became the first international retailer to establish a presence in Asia when it entered Taiwan through a joint venture with Uni President Enterprises Corporation. It leveraged the experience it gathered in Taiwan to expand into other Asian markets. In 2020, Carrefour Taiwan announced they would acquire 199 Wellcome and 25 Jasons Market Place stores from Dairy Farm International.
Majid Al Futtaim handled the Carrefour operations in MENA region since 1995 as the company opened the region's first hypermarket at City Centre Deira, albeit it initially was a Continente-branded store before it converted to Carrefour four years later. As of 2020, Majid Al Futtaim operates over 320 Carrefour stores in 16 countries, serving more than 750,000 customers daily and employing over 37,000 colleagues.
Majid Al Futtaim opened Carrefour's first Bahrain store in the Bahrain City Centre in 2008.
In February 2009, MAF opened its first store in Iran, called HyperStar in Western region of Tehran. It opened its second store in Iran in April 2012. This store located in Persian Gulf Complex. It opened the third store in Isfahan located in Isfahan City Center in 2012. Three other stores are to be opened in Eastern region of Tehran, Mashhad and Tabriz.
Majid al Futtaim opened the first Carrefour in Erbil in 2011.
Carrefour is very popular in Jordan, with tens of locations dotting the capital and the suburbs; the largest and most frequented would be Carrefour: City Mall in the suburb of Dabuk. Another multi-story complex is about to open near the Sixth Circle. Carrefour Express are smaller sized stores that operate inside smaller shopping areas, best known is Carrefour Express: Swéfiéh Avenue, inside the Avenue Mall in Swéfiéh.
In March 2007, Carrefour opened a store in Kuwait in the Avenues mall.
On 4 April 2013, Majid al Futtaim inaugurated a Carrefour hypermarket at their City Centre Beirut mall, in the Hazmiyeh suburb of Beirut. In September 2017, a second Carrefour outlet opened at the CityMall Dora, replacing a venue formerly held by a Monop' hypermarket. In June 2018, a third outlet opened at the Tower Center mall in Zouk Mosbeh. In February 2019, a fourth Carrefour, and the first supermarket format venue, opened within the Aley District. The fourth Carrefour is considered a major step for the company's expansion in Lebanon.
In Oman, Carrefour opened a store in 2001 on the outskirts of the city of Muscat. And in 2008, another branch opened in Qurum. In May 2011 Carrefour opened a store in Sohar. The fourth Carrefour opened in March 2012 at Muscat Grand Mall. The fifth branch opened in Salalah on 24 May 2013. Carrefour now (2021) operates 12 Hypermarkets and 3 Supermarkets in Oman.
In 2009, Carrefour opened its first hypermarket in Lahore under the name of Hyperstar in a joint venture with Majid Al Futtaim Group, where it achieved 1 billion Pakistani rupees in revenues in its first year. It attracted more than 1 million customers every month. On 14 November 2011, Hyperstar opened its second hypermarket in the country in Karachi. On 22 March 2016, it expanded its operations to Islamabad by opening a 150,000-square-foot (14,000 m2) hypermarket in World Trade Center Islamabad.
Since 20 December 2018, MAF has rebranded Hyperstar to Carrefour across Pakistan. It has plans to expand its stores to other cities including Gujranwala, Multan and Hyderabad. As of June 2019, the group had already invested ₨8 billion and was looking to invest another ₨40 billion in Pakistan. It is operating at least seven hypermarkets (three in Lahore, two in Karachi, one in Islamabad and one in Faisalabad) and one superstore in Pakistan.
Carrefour has 18 franchise operated hypermarkets in Saudi Arabia, with 7 of them being in the capital Riyadh itself.
Carrefour operates in the United Arab Emirates under Majid al Futtaim. The country's first Carrefour hypermarket at City Centre Deira opens in 1995.
Carrefour started its internationalization in Belgium in 1969 by the formation of a strategic alliance with GB Group. Between 1970 and 2000 several formats were tried with multiple brands and names used by Carrefour GB. In 2000 the Carrefour Group took over GB and Carrefour Belgium was officially born. The company retained the GB brand for some outlets as late as 2007 when all Carrefour stores were united under the Carrefour name, being operated as Carrefour and Carrefour Express GB. In May 2008, EcoPlanet Carrefour was launched selling gas and green energy throughout Belgium. In 2009 Carrefour Hyper, GB Carrefour, Carrefour Market and Carrefour Express outlets were established and online shopping was launched. In February 2010 Carrefour announced the elimination of 1,672 jobs and the closure of 21 stores and the possibility of acquisition of 20 stores by the group Mestdagh, its main franchise partner in Belgium.
Carrefour's presence in Italy is mainly due to its merger with Promodès, which operated hypermarkets, supermarkets and convenience stores. Carrefour is considered the 5th retailer in Italy, including lots of franchise stores.
Carrefour opened its first hypermarket in Poland in 1997. Currently the group operates around 90 hypermarkets in this country, as well as Carrefour Market and Carrefour Express stores.
In 2001, Carrefour entered the Romanian market, expanded into 33 stores. It is one of the top retailers in Romania.
Spain is the 3rd most important international market for Carrefour after France and Brazil. Carrefour has 205 hypermarkets, 112 Carrefour Markets and more than 820 Carrefour Express in Spain as well as 143 gas stations, 426 travel agencies and other smaller Carrefour retailers. There are as well more hypermarkets and supermarkets under construction or planned. The company operates in Spain under the name of Centros Comerciales Carrefour SA. Carrefour Spain is the 14th most important Spanish company by revenue. Its rivals in Spain are Mercadona, Eroski, Alcampo and Bonpreu.
Carrefour also operates in Turkey in a joint venture with Sabancı Group under the name CarrefourSA.
In November 2011, Carrefour opened its first store in Albania as part of TEG Shopping Center (Tirana East Gate) with the same rights as in the European Union and throughout the rest of Europe. Carrefour is integrated in the new shopping center in the same format as in other countries extending into a space of about 7000 square meters. Carrefour will have a policy of supplying imported products while promoting Albanian products, particularly agro-industrial ones.
Carrefour opened its first hypermarket in Armenia at Yerevan Mall on 11 March 2015, occupying approximately 10000 square meters. A second Carrefour branch was opened on Tigran Mets Avenue in October 2018, but in a medium-sized supermarket layout. A third branch was opened on Gyulbenkyan Street in December 2020.
Carrefour operates two hypermarkets and ten Carrefour markets in Georgia. It opened its first hypermarket in Georgia at Tbilisi Mall on 13 September 2012, occupying approximately 12,000 sq m. The first market was opened at Karvasla Malon 16 September 2013. In 2014, the second Carrefour market was opened at Shopping Mall GTC on Orbeliani Square. On 10 November 2015, Carrefour opened its second hypermarket at East Point shopping mall near Kakheti Highway at 2 Aleksandre Tvalchrelidze Street. Shortly after the opening, Carrefour opened its third market in Isani district of Tbilisi at 8a Navtlughi Street. In 2016, Carrefour opened its fourth Market in City Mall Gldani at 1 Khizanishvili Street. The latest markets were opened in Saburtalo, Vake, Gldani and Vazisubani neighborhoods of Tbilisi and one – in Batumi.
Carrefour (Egyptian Arabic pronunciation: [kɑɾˈfuːɾ]) has 35 outlets under franchise in Egypt, which are often situated in shopping malls and frequented by the Egyptian upper class. The location in Alexandria was severely looted during the Egyptian Revolution of 2011. Another 8 outlets or more are coming in 2012/2013. Opened Hyper Markets: (Maadi City Center, Dandy Mega Mall, Sun City Mall, Obour Golf City Mall, Alex City Center, Cairo Festival City, Sky Plaza (El-Shorouk City), Mall of Egypt). Opened Express Markets: (Maadi, Tiba Outlet Mall, Sharm-El-Sheik, Green Plaza Mall, Down Town Mall).
Carrefour has 8 outlets mostly located in the suburbs of Kenya's capital city, Nairobi. The retailer's expansion into Kenya has benefited from the failure of previously-dominant supermarket chains such as Nakumatt and Uchumi as Carrefour rushed in to occupy the retail spaces and market share they vacated.
The retailer is the anchor client of The Hub Karen Mall where it opened its first Kenyan store in May 2016. A second outlet was opened at Two Rivers Mall in March 2017, soon followed by a third store the Thika Road Mall in November 2017. The fourth outlet was opened at the Junction Mall along Ngong Road in January 2018; the fifth at Sarit Center in April 2018; and the sixth at Galleria Mall in June 2018. In May 2018, Carrefour announced that plans were underway to open a seventh branch at The Village Market as its first 'Carrefour Market' focused predominantly on food items over non-food items. In June 2020, Carrefour opened a new store along Uhuru Highway.
In September 2020, Carrefour announced plans to continue its expansion efforts by opening three branches in the coastal city of Mombasa. In May 2021 it opened another branch of Carrefour Market in Garden City Mall along Thika superhighway.It also has a branch at Westgate Mall previously occupied by ShopRite.
Carrefour has 10 hypermarkets in Morocco, with the most being located in and around the Casablanca metropolitan area. Carrefour Maroc is a partner of Label'vie, a Moroccan supermarket chain. All the Label'Vie stores are transformed into Carrefour Markets. There are 30 of them widely spread around the kingdom. Carrefour is still expanding its presence in Morocco by opening more supermarkets and hypermarkets to face the settled competition like the Moroccan hypermarket chain Marjane.
Carrefour has 2 hypermarkets and 70 outlets under MAF in Tunisia.
Around 600 stores in various sizes are in operation by 2019.
Carrefour Brasil (which is the biggest market outside France) was founded in 1975 and today it is the major supermarkets chain in Brazil under competition with Groupe Casino, Walmart and others, and currently it sells more than 25 million products per year.
In 2006, Carrefour sold all 16 stores in Korea to E-Land and exited Korea. In the same year it also sold all 11 Czech stores to Tesco in exchange for 6 stores and two shopping centers in Taiwan, plus €57.5 million. In 2010, Carrefour announced a decision to leave Malaysia, Singapore, and Thailand. In November 2010, Carrefour sold its Thailand operations and kept its Malaysian and Singaporean stores. Carrefour had already exited Singapore's market since 30 September 2012. On 31 October 2012, Aeon Co. Ltd bought over Carrefour Malaysia and its subsidiaries for €147 million and being rebranded as Aeon Big. All former Carrefour stores in Malaysia are rebranded as AEON BIG, and will be run as a separate brand from the existing AEON stores in the country. All stores have fully completed the process of rebranding.
As of October 2019, the members of the board of directors are:
As of October 2019, the members of Carrefour's executive committee are:
Responsible for geographic zones:
Responsible for group functions:
Responsible for corporate functions:
The stores in Iran and Pakistan is operated by Majid Al Futaim under the name of Hyperstar.
Carrefour has left Algeria in 2009, and opened in Morocco.
* Carrefour Market at The Village Market differs from the rest of the Kenyan hyper markets due to its unique focus on food over non-food items.
**37 Carrefour Market and 32 Carrefour Express, which are smaller supermarkets.
On 15 October 2009, Carrefour announced plans to sell its Russian business, citing "absence of sufficient organic growth and acquisition opportunities".
Carrefour Bairro, Carrefour Market (Formerly Champion as of 2008), Champion Mapinomovaoe, Globi, Carrefour GB, GS, Carrefour Mini, Gima, Supeco
Carrefour Express, Carrefour City, Carrefour Contact(fr), Carrefour Montagne(fr), 5 minutes, 8 à Huit, Marché Plus, Proxi (supermarket)(fr), Sherpa(fr), Dìperdì, Smile Market, Express, Shopi (supermarket)(fr)
Promocash, Docks Market, Gross IPer
The Carrefour Foundation (Fondation d'Enterprise Carrefour) is a philanthropic fund created by Carrefour in 2000 to support social welfare programmes 'linked to [its] core business as a retailer' in countries the company operates and in countries where its suppliers are located.
On 1 May 2007, more than 30 employees of the now closed Carrefour Ratu Plaza, Jakarta, Indonesia, were taken to the Central Pertamina Hospital (Rumah Sakit Pusat Pertamina), after being affected by carbon monoxide. The hypermarket was located in the mall's basement, which offered insufficient ventilation.
On 26 June 2007, the company was convicted in a French court for false advertising. The suit alleged that Carrefour regularly stocked insufficient quantities of advertised products for sale. In addition, the company was convicted of selling products below cost and accepting kickbacks from wholesalers. Carrefour was ordered to pay a fine of €2 million and to prominently and legibly display a notice in all of its French stores disclosing the false advertising.
In Carrefour Mangga Dua Square in Jakarta, Indonesia, a 5-metre high metal rack fell on top of a 3-year-old boy, killing him almost instantly due to internal bleeding.[when?] Afterwards, the victim's family claimed that Carrefour has refused to meet with them to settle the case. However, a Carrefour Corporate Affairs Officer denied this allegation.
Carrefour has also received criticism for engaging in sweatshop practices.
On 7 May 2009, the French government asked a tribunal to fine Carrefour some €220,000 for more than 2,500 violations. Meat products lacked proper tracking information (more than 25% of inventory at some locations), and some products had incorrect labels – such as meat products that "shrank" in weight by 15% after receiving labels. The chain sold products that had long since passed their expiration dates, including, in one case, packs of baby formula that had expired six months earlier. Some 1,625 frozen and refrigerated products were found that had been stored in warehouses at ambient temperature.
In April 2008, after the 2008 Olympic torch relay was disrupted by Tibetan independence movement advocates in London and especially in Paris, where some protesters attempted to wrest control of the torch from the torch bearers, Chinese activists promoted boycotting Carrefour because of its French roots. The boycott of Carrefour in particular was further fueled by unsubstantiated rumours that a major shareholder, Moët Hennessy – Louis Vuitton, had donated to the Dalai Lama because of the Tibetan protests in the same year. In its response, Carrefour China stated that it did support the Beijing Olympics; and that it would never do anything to harm the feelings of the Chinese people. Protests occurred in and around a number of Carrefour outlets throughout China, and anti-Carrefour advocates campaigned for a one-day boycott of Carrefour on May Day, a public holiday in China. This led to diplomatic negotiations between the Chinese and French governments to resolve tensions.
As a result of the boycott, Chinese search engines Baidu.com.cn and sina.com blocked access to Carrefour's website in China for a short time. Users searching Carrefour in China were sent an error page indicating "The search result may contain illegal content, so we can not display the result." in Chinese.
On 24 April 2013, the eight-story Rana Plaza commercial building collapsed in Savar, a sub-district near Dhaka, the capital of Bangladesh. At least 1,127 people died and over 2,438 were injured. The factory housed a number of separate garment factories employing around 5,000 people, several shops, and a bank and manufactured apparel for brands including the Benetton Group, Joe Fresh, The Children's Place, Primark, Monsoon, and DressBarn. Of the 29 brands identified as having sourced products from the Rana Plaza factories, only 9 attended meetings held in November 2013 to agree a proposal on compensation to the victims. Several companies refused to sign, including Walmart, Carrefour, Bonmarché, Mango, Auchan and KiK. The agreement was signed by Primark, Loblaw, Bonmarche and El Corte Ingles.
In 2014, The Guardian reported that Carrefour is a client of Charoen Pokphand Foods. During a six-month investigation, The Guardian traced the entire supply-chain from slave ships in Asian waters to leading producers and retailers.
On 28 November 2018, a mixed-breed dog named Manchinha was poisoned and later beaten to death with an aluminum bar by one of the security guards at a Carrefour store in the city of Osasco, São Paulo. The episode, known as Caso Manchinha, sparked a series of protests led by activists in front of the Osasco store in December 2018, and also inspired the creation of bill PL 1.095/2019, which was later approved by the executive and turned into a federal law in September 2020, imposing harsher penalties to crimes related to animal abuse.
In 2020, two death-related incidents were reported in Brazil. The first one happened in August, when a sales representative died of a heart attack. To allow the store to continue operating, other workers hid his body in a barricade made out of umbrellas and cardboard boxes.
On 19 November 2020, one day before the Brazilian holiday Black Awareness Day, a 40-years-old black man named João Alberto Silveira Freitas was killed by security guards after an altercation with a cashier. After an alleged "violent gesture" to one of the cashiers, two security guards were called, proceeded to drag the man out of the store and beat him to death in the parking lot. Both security guards were arrested and charged with qualified homicide.
(Number of stores in brackets, as of March 2017)
(Total number of stores in brackets)